FAQ's


What's the difference between the European Plan (EP) and the all-inclusive (AI) rate? ↑

Our all-inclusive (AI) rate includes accommodations of your choice; all meals, snacks and beverages served in our restaurants and bars; plus entertainment and a variety of sports and activities. For detailed information on what’s included in the all-inclusive (AI) rate, please click here.
Our EP rate includes accommodations of your choice.

Can I use the facilities at Marival Resort & Suites Nuevo Vallarta? ↑

All-inclusive (AI) guests will have access to the facilities and restaurants at Marival Resort & Suites. Transportation service between the hotels is provided.

Can I make special requests on my reservation? ↑

Special requests typically refer to bedding, room location and/or view, additional room amenities (i.e. rollaways, cribs, etc.), early check-in/late checkout and handicapped equipped accommodations. If you have special requests, please communicate your needs directly to your travel agent or contact our reservation department to ensure your requests are noted on your reservation. Please be advised that room assignment is subject to availability at check-in and we CANNOT guarantee any special requests prior to arrival.

Do I need to make reservations for the specialty restaurants? ↑

No, all-inclusive (AI) guests will enjoy unlimited reservations with no reservations required. Marival Residence & World Spa all-inclusive (AI) guests will also enjoy unlimited dining at Marival Resort & Suites Nuevo Vallarta. For detailed information on dining options, please click here.

What is the dinner dress code at the specialty restaurants? ↑

The dinner dress code in our specialty restaurants is “casual formal” (no beachwear, flip flops or baseball hats). Men must wear long pants; no tank tops or t-shirts allowed.

Is room service available? ↑

Room service is available with surcharge.

How do I make reservations for tours? ↑

Please contact Concierge upon arrival to book your tours.

Which tours are included in the UNLIMITED SELECT TOURS? ↑

All-inclusive (AI) guests will enjoy UNLIMITED select tours. Tours and excursions may vary by season and are subject to change without prior notice. For further information on UNLIMITED select tours, please click here.

Is Internet access available? ↑

Marival Residences & World Spa offers both wired and wireless Internet access for hotel guests. The cost is $10.95 USD plus tax for 24 hours; the wireless signal is available in your room, the lobby and restaurants plus limited areas around the pool. Internet access is also available in our Business Center during normal business hours. The rate is $25 MXN (approximately $2.50 USD) per 15 minutes. Rates subject to change without previous notice.

This is my first time to Mexico. Can I drink the water? ↑

Marival Residences & World Spa has a water purification system so the water from the tap is potable, which means you can drink it. Because of the purification process, however, the water may leave an aftertaste. For this reason, some guests choose to drink bottled water. The tap water is, however, safe for bathing and brushing your teeth.

Do you offer day passes? ↑

Day, night and full day passes are available. Please contact our reservation department for rates and information.

Are laundry and dry cleaning services available? ↑

Each Residence is equipped with a laundry center. Dry cleaning services are available with surcharge.

Is there an ATM machine on the premises or nearby? ↑

An ATM machine is located nearby approximately 1 mile/1.6 km from Marival Residences & World Spa.

Are babysitting services available? ↑

Babysitting services are available with surcharge. For current rate information or to schedule services, please contact the concierge desk a minimum of 24 hours in advance.